Phone: 480.575.1700
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Technical Support Services

Renner USA provides a special technical support service to piano technicians who purchase genuine Renner action parts from us and require technical assistance in selecting, installing, or regulating the action parts in a particular piano. This service is provided by a unique team of highly skilled and experienced piano technicians* located across the country, and is available exclusively to Renner USA customers.

Contact our office with your technician of choice, and they will contact you within 24 hours.

Rick Baldassin, Salt Lake City, Utah

Rick is Senior Technical Consultant to Renner USA, Technical Support Director for Fazioli, Concert Technician for the Utah Symphony, and owner of Baldassin Performance Pianos. He has consulted a number of leading piano manufacturers in all areas of design, production, regulation, and service, over his more than three decades in the piano business, and has conducted extensive training seminars throughout the U.S., Canada, Europe, Russia, Korea, Japan, and Australia. Please visit www.baldassinpianos.com for more information.

Charles Ball – Austin, Texas

Keith Bowman – Harrisburg, PA

Clinton Hughes – Moscow, ID

Clint owns Grand American Piano, a full-service restoration company, and has been rebuilding pianos for nearly twenty years. Besides Steinway and Mason & Hamlin, he also specializes in modifying antiquated American actions to house new Renner parts. Each manufacturer—Chickering, Knabe, Sohmer, Weber, Hallet & Davis, Vose & Sons, Baldwin, Ivers & Pond, and others—all have a unique voice, and Clint delights in bringing out the best in all of them.
Please visit www.grandamericanpiano.com for more information.

Teri Meredyth – Los Angeles, CA

James Reeder – Lansing, MI

Jim has nearly 50 years’ experience in all areas of piano manufacturing, restoration, and service. He maintains one of the largest selections of new, used, and restored pianos in the Michigan area, and specializes in the remanufacturing of Steinway, Mason & Hamlin and other quality pianos. He is also the exclusive distributor and technical consultant for the world-renowned Blüthner Piano Company in Leipzig, Germany which, under his guidance, developed the very successful Haessler line of grand and upright pianos.

Franco Skilan – Los Angeles, CA

Franco is a third generation Registered Piano Technician (RPT) of the Piano Technicians Guild, with over 30 years’ experience in piano restoration and service. He owns Precision Piano Services in Los Angeles which specializes in the restoration of high-end, hand built, pianos with a special emphasis on Steinway. He is the exclusive provider of piano restoration services for Keyboard Concepts and David L. Abell Fine Pianos, and has an extensive private clientele. Please visit www.precisionpianoservices.com for more information.